Further to our email yesterday regarding our re-opening plans. We understand this has caused some confusion to swimming lesson customers we therefore wanted to provide some further information;
Swimming Lessons will be re-starting from today (3/12/2020) at:
- Huddersfield Leisure Centre
- Dewsbury Sports Centre
- Scissett Baths & Fitness Centre
- Stadium Health & Fitness Club
KAL are now delighted to confirm that, after further discussion with Kirklees Council, the following facilities will open from their normal opening time on Monday 7th December 2020;
- Batley Sports and Tennis Centre
- Colne Valley Leisure Centre
If your child has a lesson at one of the above sites please check your home portal. If you need help using your home portal, please refer to our guidance.
The following activities had not yet re-started - Ducklings (at some sites), Alpha, Training Academy plus, Mini Polo, Aquafun, Rookies, Junior Swimfit, Medals,Teen Academy – These activities will not re-start until further notice.
Your direct debit will be collected at your normal amount on your normal date as per the following table;
Your normal Direct Debit date is
Your 1st Direct Debit will be taken on
1st January 2021
|8th December 2020
15th December 2020
28th December 2020
Please note, you cannot freeze swimming lesson or tennis direct debits, if you do not wish for your child's lessons to re-start you will need to email email@example.com to cancel your lessons.
Swim Transfers to other facilities will not be available at this time.
If you wish to transfer your current lesson within the facility you are booked into, please email firstname.lastname@example.org and we will activate the move option on your home portal account.
Due to the way home portal works we need to show a start date in the future for lessons to ensure your child’s space is retained in the system.
If you view home portal and it has a future date but you have not yet received confirmation that the lessons will re-start this date is likely to change and is not confirmation of when your child’s lesson will return.
Progress on Home Portal may either not seem to be progressing or fluctuate in progress, this is due to additional outcomes being the priority during this time.
KAL have focused the delivery of the lessons in line with Swim England guidance providing a safe and enjoyable experience to return back to the water, our fundamental aim is on water safety and to re-gain their confidence and previous skills in the pool.
KAL KLUB Swim – lessons not started
In addition to some facilities remaining closed we also have some elements of the KAL KLUB Swim programme which we are currently unable to re-start due to the restrictions and associated industry guidance.
KAL have prioritised Stages 1 – 7 and Training Academy due to this being the core framework for swimming lessons and water safety within the Swim England learn 2 swim frame work.
Ducklings – KAL have reviewed the guidance and we have started to introduce Ducklings into the programme where possible, we will continue to re-start these lessons over the next few weeks.
Alpha – KAL have reviewed this product and aim to re-introduce some of these sessions as soon as possible.
Training Academy Plus / Rookies / Aquafun / Junior Swimfit / Mini Polo / Medals/ Teen Academy Swim Lessons - Unfortunately, these activities are not yet able to be considered due to pool availability and restrictions within the guidance. KAL will continue to review these products and continue to work with key clubs in the area for opportunities in the future. KAL will keep your memberships on freeze at this point for all the above sessions.
KAL are aware that a greater proportion of our lessons are being taught by cover instructors due to the current situation, however, all our teachers are all qualified and experienced and follow the KAL KLUB Scheme to ensure we continue to provide a high quality lesson.
KAL have worked with Swim England over the last few months to re-train and support all our workforce to deliver a high-quality programme. Our aim is to ensure we can provide the lessons weekly for your child.
Important Swim Lesson Guidance
KAL have implemented industry guidance to provide a COVID safe environment, it is important customers follow the guidance provided.
- Only arrive 10 minutes prior to the start of the lesson
- Only 1 adult per child
- If you arrive late for the lesson entry will be refused
- Arrive Swim ready for the lesson and minimise any time in the changing area
- Showers are not available at all our pools and we request that customers do not use the shower facilities unless there is a medical reason – this is to support social distancing and reduce time in the changing areas
We will keep customers updated as soon as we have any further information regarding reopening. Please visit our website or follow KAL on social media for the latest updates.
Thank you again for your fantastic support, patience, and co-operation at this hugely challenging time. We look forward to welcoming you back as soon as we can.
Please Stay Healthy: Stay Safe.